Frequently Asked Questions

Cart 8 Marketplace is Australia’s first direct-to-consumer food marketplace. We are not a retailer but instead, we connect consumers directly to local producers, growers, makers and brands behind the food you eat, and delivering it directly to your doorsteps. 

We do this through establishing delivery infrastructure and network, creating a transparent and innovative online marketplace and providing education to both producers and consumers. 

Tap the Sign Up button on the homepage, enter your name, email address, and create a password. You can also sign up using your Google or Apple account for faster registration.

Yes, creating an account and browsing the marketplace is completely free. You only pay for the products you purchase, plus any applicable delivery fees.

Our marketplace features a diverse range of products from verified producers, including handmade goods, everyday essentials, specialty items, fresh produce, and more. The range is constantly growing as new producers join the platform.

Browse the marketplace or search for specific products, add items to your cart, and proceed to checkout. Select your preferred delivery method, enter your delivery address, choose a payment option, and confirm your order.

Yes. You can add items from different producers into a single cart and check out in one transaction. Cart 8 handles all the picking, packing, and delivery from our centralised warehouse in Woodville North, so your entire order arrives together in one delivery.

If an item becomes unavailable after you place your order, we will notify you and offer a suitable substitution or a full refund for that item. You will never be charged for items that cannot be fulfilled.

Yes! We offer later-date bookings so you can schedule your delivery for a date that suits you. We also offer subscriptions for regular orders, so your favourite products arrive on a recurring schedule without you having to reorder each time.

Cart 8 Marketplace accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Available payment methods may vary depending on your location.

Yes. All transactions are processed through our secure, SSL-encrypted payment platform. We never store your full card details on our servers.

Your payment method is charged at the time you place your order. If any items are unavailable and cannot be fulfilled, you will receive a refund for those items.

We currently offer two options: delivery to your home and click-and-collect from our hubs. You can select your preferred option at checkout.

Delivery fees depend on the delivery method you choose.  

Delivery to home 

$0.01 - $150.00 spend - $25.00 delivery 

$150.01 + spend - $15.00 delivery 

Click and collect 

 $8.00 delivery 

Once your order has been dispatched, you will receive a confirmation email or notification with a tracking link. You can also check the status of your order at any time by going to My Orders in your account.

If your order arrives damaged, is missing items, orcontainsthe wrong products, contact us within 48 hours of delivery. You can apply for a refund or replacement through the Help section under My Orders.

Go to My Orders, select the order in question, and tap Request Refund. Provide a reason and any supporting photos if applicable. Our team will review your request and respond within 2-3 business days.

Once your refund is approved, it will be credited back to your original payment method within 5-10 business days depending on your bank or payment provider.

Refer to our return policy for further information(link)

We do not offer change-of-mind returnsdue to the nature of our products.

Go to My Account and select the information you want to update, such as your name, email, password, or saved delivery addresses. Changes take effect immediately.

Visit our Contact Us page on the website and choose the method that suits you best.

After your order has been delivered, go to My Orders, select the completed order, and tap Leave a Review. Your feedback helps other shoppers and supports our producer community.