Frequently Asked Questions

Cart 8 is a new online food marketplace dedicated exclusively to South Australian food and beverage producers. We've brought together iconic household brands and emerging local businesses into one convenient destination, making it easier than ever for South Australians to discover, shop and support local.

Tap the Sign Up button on the top right of screen, enter your name, email address, and create a password.

Yes, creating an account and browsing the marketplace is completely free. You only pay for the products you purchase, plus any applicable delivery fees.

Our marketplace features a diverse range of products from verified producers, including handmade goods, everyday essentials, specialty items, fresh produce, and more. The range is constantly growing as new producers join the platform.

Browse the marketplace or search for specific products, add items to your cart, and proceed to checkout. Select your preferred delivery method, enter your delivery address, choose a payment option, and confirm your order.

Yes. You can add items from different producers into a single cart and check out in one transaction. Cart 8 handles all the picking, packing, and delivery from our centralised warehouse in Woodville North, so your entire order arrives together in one delivery.

If an item becomes unavailable after you place your order, we will notify you and offer a suitable substitution or a full refund for that item. You will never be charged for items that cannot be fulfilled.

Yes! We offer later-date bookings so you can schedule your delivery for a date that suits you. We also offer subscriptions for regular orders, so your favourite products arrive on a recurring schedule without you having to reorder each time.

Cart 8 Marketplace accepts major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Union Pay, Apple Pay, and Google Pay. Available payment methods may vary depending on your location.

Yes. All transactions are processed through our secure, SSL-encrypted payment platform. We never store your full card details on our servers.

Your payment method is charged at the time you place your order. If any items are unavailable and cannot be fulfilled, you will receive a refund for those items.

To help us maintain reliable service, a $20 delivery fee applies to orders between $50 and $150.

Yes, all orders above $150 qualify for free shipping. This will be automatically applied to your order at checkout.

Yes - we have a minimum order of $50.

We deliver as far north as Nuriootpa, east to Murray Bridge and all the way to the tip of the Fleurieu Peninsula.

As demand grows, we may be able to offer even more regional options, and even interstate.

Once an order has been placed with us, you'll receive an email confirming your purchase and detailing the order process.

We will keep you updated as your order makes its way to your doorstep!

To ensure the freshest stock from our producers and keep prices down by reducing wastage, delivery is available a minimum of 2 days after your order.

For example, order before 11:00am on Tuesday and the earliest available delivery is Thursday. Order after 11:00am on Tuesday and the earliest available delivery is Friday.

We deliver Tuesday to Friday — weekends and public holidays don't count as business days.

Our goal is to complete order deliveries between 7:00am - 1:00pm.

We are currently working on a notification system that will provide live tracking of the delivery, through both email and SMS.

Yes! Our refrigerated delivery vehicles keep your order in top condition throughout travel. An insulated box with ice packs will keep things cool if you're not home when we arrive.

South Australian summers are tough on food, and an order left in the sun will deteriorate quickly even in our insulated packaging. On extreme heat days, we recommend being home to receive your order or arranging for it to be collected promptly. We may also adjust delivery windows or reach out about alternative arrangements during extreme weather events.

If your order arrives damaged, is missing items, or contains the wrong products, contact us within 48 hours of delivery at admin@cart8.com.au, on 0468 818 883, or via our Contact page. Photos of the item and its packaging help us resolve claims quickly.

Your insulated boxes and ice packs are yours to keep, reuse or dispose of as you like. If you're reordering, you may leave your boxes and packaging outside and we can pick them up when delivering your order.

Go to My Orders, select the order in question, and tap Request Refund. Provide a reason and any supporting photos if applicable, you can also visit our Contact Us page. Our team will review your request and be in touch.

Once your refund is approved, it will be credited back to your original payment method within 5-10 business days depending on your bank or payment provider.

Refer to our Terms of service

We do not offer change-of-mind returns due to the nature of our products.

Go to My Account and select the information you want to update, such as your name, email, password, or saved delivery addresses. Changes take effect immediately.

Visit our Contact Us page or complete the form below

After your order has been delivered, go to My Orders, select the completed order, and tap Leave a Review. Your feedback helps other shoppers and supports our producer community.